Last updated 6 November 2026

Refunds

A short summary of how refunds work on HAUSINE. It does not replace the Terms & Conditions.

• How to ask

  Request a refund from the purchase in the app. Requests for orders, bookings and bookings with independent sellers or professionals go through the in-app refund and dispute process.

• Where the money goes

  Approved refunds go back to the card you paid with. Your bank may take a few business days to show it.

• What a full refund changes

  A full refund ends the access you bought with that payment, such as a book, a paid group or a subscription period.

• Sellers and partners

  Independent sellers and professionals are responsible for their own refund obligations. HAUSINE helps with payment and applies the published dispute process.

• Sponsored ads

  If staff reject an ad you paid for, the payment is refunded.

• Rewards and credit

  Ambassador rewards are reversed when the payment behind them is refunded. Redeemed credit can't be refunded as cash.

The full rules are in our Terms & Conditions. Questions? Contact us.